Refund & Cancellation Policy
Last updated: 8 October 2026
How cancellation and refunds work for Vendamate subscriptions and domain purchases. Orders placed on a merchant's store are governed by that merchant's own policy.
1. Cancelling a subscription
Subscriptions are paid for a fixed period (monthly or yearly) and do not renew automatically, so there is nothing to cancel and no further charge unless you choose to renew. You can stop at any time by not renewing. Your store stays active until the end of the period you paid for.
2. Refunds
- Subscription fees: if you were charged in error, or charged twice for the same period, we refund the extra amount in full. Otherwise fees for a period already started are not refundable, but you keep access until it ends.
- Request window: ask within 7 days of the payment by writing to indicserver@gmail.com with your store name and payment reference.
- Domains: domain registrations, transfers and renewals are fulfilled by registrars and are not refundable once the registrar has processed them. If we cannot complete a domain order, we refund it in full.
- Failed payments: if money was debited but the payment was not confirmed, it is returned to your account by the bank or Razorpay, usually within 5-7 working days.
3. How refunds are paid
Approved refunds go back to the original payment method through Razorpay. We start the refund within 5 working days of approval, and your bank typically takes a further 5-7 working days to show it.
4. Orders on a merchant's store
If you bought something from a store built on Vendamate, the store owner is the seller and decides returns and refunds. Contact them using the details on their store. We are not a party to those sales.